Why has the reschedule request process changed only in Thailand ?, Pax does not satisfied when suggested ER, There is a complication case to handle, Other countries have already perfected their handling process., Pax is lazy to submit ER, If agent handle 'Reschedule request' due to personal reason. If pax provide the new schedule at the beginning. What should agent do ?, Sending macro asking for new travel date, Suggest pax to submit Easy Reschedule first, Get consent from pax to process immediately if airlines allow to change FOC, Agent submit MRT for pax and ask pax to check status via apps, If agent handle 'Reschedule request' due to personal reason. If pax does not provide the new schedule at the beginning. What should agent do ?, Sending macro asking for new travel date, Suggest pax to submit Easy Reschedule first, Get consent from pax to process immediately if airlines allow to change FOC, Agent submit MRT for pax and ask pax to check status via apps, If agent handle 'Reschedule request' due to flight cancellation or ASC. If pax does not provide the new schedule at the beginning. What should agent do ?, Sending macro asking for new travel date, Suggest pax to submit Easy Reschedule first, Get consent from pax to process immediately if airlines allow to change FOC, Agent submit MRT for pax and ask pax to check status via apps, If agent handle 'Reschedule request' due to flight cancellation or ASC. If pax provide the new schedule at the beginning. What should agent do ?, Sending macro asking for new travel date, Suggest pax to submit Easy Reschedule first, Get consent from pax to process immediately if airlines allow to change FOC, Agent submit MRT for pax and ask pax to check status via apps, Agent received case that pax got flight cancellation or ASC (Normal case). If pax eligible to reschedule FOC. What should the agent do ?, Ask pax to reschedule directly with airlines ticket office, Agent submit MRT and click "Directly Issued Ticket If FOC", Ask pax to reschedule by manage booking via AL website, Agent proceed reschedule via GDS directly, Agent received case that pax got flight cancellation or ASC (Shopee case). If pax eligible to reschedule FOC. What should the agent do ?, Ask pax to reschedule directly with airlines ticket office, Agent submit MRT and click "Directly Issued Ticket If FOC", Ask pax to reschedule by manage booking via AL website, Agent proceed reschedule via GDS directly

Reschedule request

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