What is the main purpose of the second agent role?, Who is in charge of managing the emergency interaction with the customer?, What system-generated recording helps identify the second agent role?, What should the second agent type first in MOSAIC Chat?, Where should the second agent check for prior dispatches or malfunction reports?, What should the second agent use from MOSAIC to search for prior reports?, What phone status should the second agent ensure after disconnecting the generic call?, What should the second agent type after dispatch is confirmed or declined?, PSAP asks for the callback number. What number should the second agent provide?, PSAP asks for missing details. What should the second agent do?, The first agent has not confirmed that the second agent can disconnect. What should the second agent do?, Who decides what specific emergency personnel should be dispatched?

Second Agent Role — PSAP Operator

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