Which of the following is the FIRST technique listed for enhancing empathy and listening in difficult situations?, Observing and recognizing early signs of escalation, Empathy and active listening, Setting boundaries clearly, Practicing deep breathing, Which of these is listed as a way to remain calm and composed during conflict?, Argue your position more forcefully, Practice deep breathing and keep body language neutral, Leave the conversation immediately, Speak louder to assert control, According to the module, navigating tense situations demands, Threatening the customer with policy enforcemen, A specific set of skills that can be learned, Handing the situation immediately to a manager, Ending the conversation as quickly as possible

De-escalation Techniques

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