'You're late again, Jones! Get into my office and sit down! Now!', confrontational, assertive, 'Oh, you look really tired. Lie down and rest. I'll bring you a cup of tea..', supportive, 'I prefer you in the other dress. This one makes you look overweight.', direct, 'You touched the ball! You cheat!', confrontational, aggressive, 'I'll work on the charts for the report while you edit the text.', collaborative, sensible, 'Look, I'm not angry but just tell me, why did Louise get a pay rise when I didn't?', assertive, direct, diplomatic, 'OK, everyone. I think we're straying from the point. We need to get back to the main issue.', focused, 'We don't deal with problems with your connection. You need to phone your broadband provider. You've already tried them? Well, it's nothing to do with us.', unhelpful, 'It's true that I don't have the receipt, but I only bought it here last week. Could I speak to your supervisor. She's at lunch? No problem, I'll wait.', assertive, 'If you want to lose weight, don't go on an extreme diet. Just eat slightly less and try and walk for half an hour a day!, sensible

Behaviour Upp Practice

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