Which of the following best defines a computer?, A device that only performs mathematical calculations, An electronic device that accepts data, processes it according to instructions, stores it, and produces meaningful information, A device used exclusively for browsing the internet, A mechanical device that only stores data, A company needs a machine to host its website, manage a database, and provide 24/7 uptime. Which type of computer is BEST suited for this role?, Tablet, Smartphone, Server, Embedded system, A user needs a portable computer with an all-in-one design and battery-powered operation for remote work. Which type of computer should be recommended?, Desktop, Laptop, Supercomputer, Server, Which statement correctly differentiates hardware from software?, Hardware and software refer to the same components, Hardware refers to physical components you can touch; software refers to programs, data, and instructions, Software refers to the physical components of a computer, Hardware performs specific tasks for the user while software is a physical device, Software can be divided into two main types. What are they?, Freeware and Shareware, Firmware and Middleware, System Software and Application Software, Driver Software and Utility Software, Which of the following is classified as an input device?, Monitor, Speaker, Mouse, Printer, Which type of storage retains data permanently, even when the computer is powered off?, RAM, Cache, Register, SSD, A user reports that their mouse cursor shakes or moves erratically on screen. Which setting is the MOST likely cause?, Sensitivity settings set too high, Sensitivity settings set too low, Low USB bandwidth, Damaged mouse switches, Which basic troubleshooting step is recommended as a FIRST step for scroll wheel, click, cursor shaking, and slow movement mouse issues alike?, Reinstall the operating system, Restart the computer and/or the mouse, Replace the mousepad, Update the motherboard BIOS, A technician is troubleshooting a mouse whose clicks are not registering. After restarting the computer and mouse, what should be tried NEXT?, Reinstall Windows, Try a different USB port on the computer, Update the BIOS, Replace the motherboard, A user's keyboard is registering each keystroke twice. What is the recommended FIRST troubleshooting step?, Replace the keyboard immediately, Restart the computer, Reinstall the operating system, Update the BIOS, Which of the following is listed as a possible cause of "Sticky Keys" behavior on a keyboard?, Keyboard setting issues, A faulty video card, Low USB bandwidth, An overheating CPU, A monitor displays "No Signal." What is the recommended method to isolate whether the problem is the cable, the monitor, or the computer?, Reinstall the graphics driver only, Mix and match cables, monitors, and sources that are known to work, Replace the monitor immediately, Boot the computer into Safe Mode, Printed pages are coming out with streaks and lines. What is the recommended FIRST step to fix this issue?, Replace the drum immediately, Clean the scanner glass and mirrors, Replace the fuser assembly, Reinstall the printer driver, A computer has become noticeably sluggish over time. Which action is recommended EARLY in the troubleshooting process?, Replace the motherboard, Disable unnecessary startup programs, Reinstall the graphics driver, Replace the power supply, Which Windows tool can be used to check current memory (RAM) usage to determine if system resources are being exceeded?, Device Manager, Disk Cleanup, Task Manager, Control Panel, A Blue Screen of Death (BSOD) displays the error code IRQL_NOT_LESS_OR_EQUAL. What does this error generally indicate?, A critical Windows process was terminated, A memory-related error where a driver or process accessed a memory address it doesn't have rights to, An error with the file system, A hardware issue such as broken RAM, Which BSOD error code is commonly associated with a graphics driver that fails to respond?, VIDEO_TDR_TIMEOUT_DETECTED, SYSTEM_SERVICE_EXCEPTION, DPC_WATCHDOG_VIOLATION, PAGE_FAULT_IN_NONPAGED_AREA, When a BSOD is suspected to be driver-related, what should a technician try FIRST?, Replace the RAM, Update the drivers for the graphics card, chipset, and network adapters, Reformat the hard drive, Replace the CPU, A user has no internet connection. What is the FIRST recommended step to isolate whether the problem is the user's computer or the network equipment?, Check if other devices on the same network can access the internet, Contact the ISP immediately, Check the BIOS settings, Install pending Windows updates, When power cycling network equipment to resolve a connectivity issue, what is the correct order of operations?, Restart the router first, then the modem, Restart the modem first, wait for it to fully power on, then restart the router, Restart both devices at the exact same time, Only the router needs to be restarted, A specific website fails to load, but other websites work normally. What is the FIRST recommended step to resolve this?, Reinstall the operating system, B. Clear the browser's cache and cookies, Replace the network adapter, D. Contact the ISP, What is the primary cause of a computer overheating?, Malware infection, Dust and debris blocking air vents and clogging cooling fans, An outdated BIOS, Faulty RAM modules, A hard disk drive (HDD) is making a repetitive clicking or loud grinding sound, often called the "click of death." What does this indicate?, Normal fan operation, Coil whine from the power supply, The drive's read/write head is failing, A software driver conflict, Before installing a new software application, what should be checked to avoid an installation failure?, The computer's IP address, System requirements, including OS version, free disk space, and RAM, The Wi-Fi signal strength, The monitor's resolution, A file cannot be deleted because it is "in use" by another program. What is the simplest recommended FIRST fix?, Format the hard drive, Restart the computer to release the file lock, Take ownership of the file immediately, Boot into Safe Mode, A computer suddenly displays constant pop-up ads, even with the browser closed, and its homepage has changed without permission. What is the MOST likely cause?, Overheating, A malware infection, A failing hard drive, A driver conflict, A peripheral device (mouse, keyboard, or printer) suddenly stops working. What should be checked FIRST?, Reformat the computer, The physical connection (cable/USB port, or wireless pairing and batteries), Replace the peripheral immediately, Update the computer's BIOS, What is a common cause of printer paper jams?, Loading paper improperly or using the wrong paper size, Low ink levels, A malware infection, An outdated graphics driver, A printer displays an "Offline" status. Which of the following is a common cause of this error?, A disconnected cable or a malfunctioning router, A cracked monitor screen, An overheating CPU, A corrupted BSOD error code

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