Do you check your emails as soon as you start working? What tools do you use everyday?, Do you prefer to work in the morning or in the afternoon? What do you usually eat for lunch during the week?, Does your manager help you when a ticket is too difficult? What does he/she do?, Think about your team right now. What are your colleagues probably doing at this moment? Are they answering tickets or having meetings?, Look around you. Is it raining today? What is happening outside your window right now?, If you had a completely free Friday, where would you go? Would you prefer to stay home or travel?, What did you do last weekend? Did you spend time with your family or friends?, Yesterday at 3 PM, what were you doing? Were you working on a ticket or taking a break?, Did you have any stressful tickets yesterday? How did you solve them?, When a ticket is too complex, what should you do? Must you escalate it immediately?

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