Hard skills, Calculating the exact profit margin on a 300-unit order, Knowing the legal implications of breaking a delivery clause, Researching a client's annual revenue before a meeting, Understanding the technical specifications of your product range, Reading and interpreting a competitor's pricing list, Preparing a written summary of the agreed terms for a contract, Knowing the market average price for your product, Soft skills, Staying calm when a client unexpectedly rejects your proposal, Noticing that a client seems uncomfortable and adjusting your approach, Listening without interrupting when the other side presents their concerns, Adapting your tone depending on whether the client is formal or casual, Finding a creative solution that works for both parties, Building trust with a client you have never met before, Knowing the right moment to push for a final agreement, Managing your frustration when a deal takes longer than expected

Negotiations (10)

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