Admin Rights: What are the correct login credentials format to use Long-Term admin rights on a ZTU windows device?, SXaccount@myroche.onmicrosoft.com, SXaccount@roche.com, Admin Rights: What is the correct step by step to use Long Term Admin rights on a AD Premise Windows device?, Disconnect from VPN to avoid network conflicts. 2 - Open the required application > right click > Run as Administrator. 3 - Run gpupdate /force via cmd to sync the changes., 1 - Connect to RCN or VPN. 2 - Run gpupdate /force via cmd. 3 - Open the required application > right click > Run as Administrator., Admin Rights: Is Entra ID Account role required for AD Premise Windows devices ?, Yes, it is required for all Windows devices, No, only for Intune or ZTUx devices., Admin Rights: If a user already has long-term admin rights, do not request for temporary admin rights. If temporary rights are requested, the cleanup task process for temporary admin rights will remove their long-term rights. If this happens, the user will have to request for long-term access all over again., True, False, Admin Rights: What is the correct escalation group for Sync Delay issues (>48 h), DXP L3 Ops, ServiceNow Platform Ops, Intune Mobile: What is the standard protocol for your initial sign-in attempt in the Company Portal app?, Long email format login: name.firstname@gene.com or name.firstname@roche.com and SSO., Short email formal login: userid@roche.com or userid@gene.com, Intune Mobile: A remote Roche user reaches out to the Service Desk following a communication regarding the upcoming Intune migration, requesting to initiate the upgrade right away. As part of the standard operating procedure, you are required to perform a readiness check with the user prior to enrollment. The Question: Per the 'iOS Device Enrollment Guide,' which requirements must you verify before starting a user's Intune migration?, 1- iOS 26.2 2- stable, secure internet connection. 3- Enough Battery >50%. 4 - A secondary device., 1- iOS 26. 3 2-VPN connection. 3- Enough Battery >50%. 4 - A secondary device., Intune Mobile: A user calls the Service Desk because they are stuck during the sign-in phase of their re-enrollment. As the supporting agent, which of the following events should you expect to see during a successful sign-in process?, A) The user inputs their secondary account credentials into the Company Portal app. B) A PING ID prompt appears, requiring verification via their secondary device. C) The system displays a confirmation message asking: "Are you trying to sign in to the Microsoft Intune Company Portal?", A) The user inputs their standard corporate credentials into the Company Portal app. B) A PING ID prompt appears, requiring verification via their secondary device. C) The system displays a confirmation message asking: "Are you trying to sign in to the Microsoft Intune Company Portal?, Intune Mobile: When verifying the successful enrollment of an iOS/iPadOS device in the Intune Admin console, which of the following configurations represents a correct and fully compliant status check?, The device shows Managed by: Intune, the Intune and Microsoft Entra Device IDs are identical, and ownership is set to Personal., The device shows Managed by: Intune, the Intune and Microsoft Entra Device IDs are different, and ownership is set to Corporate., Intune Mobile: A Roche employee wants to use their work email (@roche.com) to create a new Apple ID so they can download the Company Portal app. What should you tell them?, No, Roche security guidelines require using a personal email address for an Apple ID., Guide user on how to create an Apple ID using their work email, Windows Login Bomgar: If a user gets locked out of their computer and their credentials aren't working, is it possible to log in with LAPS, Yes, No, Windows Login Bomgar: Is it a must for the device to be in Amplify to start a Bomgar session and use the laps credentials at the Windows login screen?, Yes, No, CIDM Request Completion/ Status/ Analysis: A user contacts the Service Desk and reports their CIDM access request failed with the message "This request timed out waiting for verification of one or more items". How would you proceed?, Have the user place a new request and escalate if the error appears again., Check if the user has the role via Identity WareHouse > Roles and can access, CIDM Request Completion/ Status/ Analysis: What would you do if a user gets a Policy violation error when placing an access request via CIDM?, Identify the error code, attach evidence to the ticket and submit the request., Identify the error code and review the user's profile in NHTT, CIDM Request Completion/ Status/ Analysis: A user contacts the Service Desk asking to cancel a CIDM Access request, how would you handle it?, Guide the user to cancel it through CIDM > My work > Work Items and/or fill out the CIDM Cancel request through RoSe portal., Obtain the ID Access Request and escalate to EIM_ISS-MSP to cancel the request from the backend

Tech Huddle 2026

by
Print
Embed

Leaderboard

Visual style

Options

Switch template

Continue editing: ?