What is luxury means to you?, To me, luxury means making every guest feel special, comfortable, and well taken care of. It's not only about beautiful facilities or expensive things, but also about giving excellent service with kindness, respect, and attention to every guest's needs., What do you know about Mandarin Oriental Makati ?, Mandarin Oriental Makati is a worls-class luxury hotel that is reopening in Makati this year. The hotel is known for it's legendary service, elegant design, and creating memorable experiences for every guest. It will have 275 rooms and suites, several restaurants and bars, wellness facilities, and event spaces., Why do you want to work here?, I want to work at Mandarin oriental because it's has a strong reputation for excellence and genuine hospitality. I believe this is the best place for me to grow professionally, learn from experienced people, and provide the high level of service that every guest deserves. I also want to build a long-term career with a company that values it's employees and it's guest., What did you learn from your internship at Seda Vertis north that you can apply here at Mandarin Oriental ?, During my internship at Seda, I learned the importance of giving every guest a warm and respectful service. I also learned how to communicate well with guests and my teammates, work under pressure during busy events, and pay attention to small details. I handled banquet service and cashiering, so I learned to be accurate, organized, and friendly at the same time. I believe these experiences will help me provide excellent service and contribute to mandarin Oriental., What is excellent service means to you?, Excellent service means making every guest feel welcome, respected, and valued. It;s about listening to their needs, helping them with a positive attitude, and paying attention to small details. Excellent service is when guest leave happy because they felt genuinely cared of., Can you tell me about time during your internship when a guest was not satisfied with your service?, During my internship at Seda, there was a time when a guest became upset because their food took longer to arrive then expected. What I did was I listened carefully, apologized for the delay, and informed my supervisor right away. I followed up to make sure the request was handled as quickly as possible. After everything was resolved, I thanked the guest for their patience., What is your greatest achievement ?, I believe my greatest achievement is being here today for the final interview. Out of many applicants, I was given the opportunity to reach this stage, and I'm very grateful for it. Since this would be my first full time job if I'm hired, being here means a lot to me. No matter the outcome, I already consider this an important milestone in my career., Can you tell me about time when you gave a guest good service ?, While I was assigned to the lobby bakeshop cashier, a guest was having trouble deciding what to order. I greeted the guest with a smile, explained some of our best selling products, and answered their questions. The guest appreciated my recommendations and thanked me for being helpful.

Mandarin Oriental FInal Interview

by
Print
Embed

Leaderboard

Visual style

Options

Switch template

Continue editing: ?