What types of software maintenance do you know?, Suggested answer: Corrective, adaptive, perfective maintenance, preventive., Why is software maintenance necessary?, Suggested answer: To ensure that the product is bug-free, that there is improved performance with regular updates, that it is adapted to the environment used., How can listening to your help desk be improved?, Suggested answer: The knowledge gained from application trouble “hot spots” at the help desk can be learned from so the same mistakes aren’t repeated in new software maintenance., Will cloud-shifting help make software maintenance more efficient?, Suggested answer: If organizations use broken on-premises legacy software, it might be reasonable. Yet, one disadvantage is that one never can be sure when the fixes or enhancements the customer wants are going to get done., Do you think it is a must to sunset the applications that aren’t returning value?, Suggested answer: If it is a legacy system that no longer delivers the value it once did, this is a time to consider sunsetting that system and potentially planning a replacement system., How can using a standardized procedure help improve software maintenance?, Suggested answer: This keeps the software release process organized and relieves the pressure on the help desk and maintenance teams when software releases are not systematically distributed, and different devices are running different releases of the software.

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