A customer says: “My skin gets oily by afternoon, but after cleansing it feels tight and my makeup looks patchy.” Which routine is most suitable?, Foaming cleanser → BHA serum → mattifying moisturiser, Hydrating cleanser → hyaluronic acid serum → lightweight moisturiser, Face scrub → clay mask → oil-control primer, Retinol serum → powder moisturiser, A customer has sensitive skin and has just started using retinol twice a week. They want an additional product for dullness. Which recommendation is safest?, Strong glycolic acid peel every night, Vitamin C serum used gradually on alternate mornings, Salicylic acid and retinol layered together nightly, Physical face scrub before every retinol application, A customer says: “My skin suddenly stings when I apply products. It also feels dry and looks red.” Which ingredient combination is most appropriate?, Ceramides, panthenol and centella, Retinol, glycolic acid and salicylic acid, Vitamin C, kojic acid and face scrub, Sulfur, charcoal and clay, Which customer is most likely experiencing dehydration rather than dry skin?, Skin produces very little oil throughout the day, Skin feels rough and flaky all year, Skin becomes oily but still feels tight and uncomfortable, Skin has visible fine lines caused by ageing, A customer’s active pimples have reduced, but they are concerned about the marks left behind. Which routine best addresses the concern while protecting the results?, Cleanser → brightening serum → moisturiser → sunscreen, Cleanser → face scrub → clay mask → retinol, Cleanser → acne patch → setting spray, Cleanser → facial oil only, A customer wants a complete long-lasting complexion look. Which selection contains products mainly from the Prep and Face Pillars?, Primer → foundation → concealer → setting powder, Brow pencil → mascara → eyeliner → eye primer, Lip scrub → lip liner → lipstick → lip gloss, Sponge → eyelash curler → sharpener → brush, Which product has been placed under the wrong Sephora pillar?, Primer – Prep, Brow gel – Eye, Highlighter – Face, Makeup sponge – Lip, A customer wants makeup that remains smooth and long-lasting during a full workday. Which order is most appropriate?, Foundation → primer → powder → setting spray, Primer → foundation → concealer → powder → setting spray, Powder → foundation → primer → concealer, Setting spray → powder → primer → foundation, A customer likes matte lipstick but says it always cracks and emphasises dry patches. What is the best complete routine?, Lip liner → matte lipstick → powder, Lip scrub → lip balm → lip liner → matte lipstick, Lip gloss → lip scrub → matte lipstick, Matte lipstick → lip balm → lip liner, A customer says: “My foundation separates around my nose and cheeks after a few hours.” What should the Beauty Advisor do first?, Immediately recommend a more expensive foundation, Ask about their skincare preparation, skin type and current primer, Recommend applying more setting powder, Tell them to avoid moisturiser before makeup, A customer asks for a viral exfoliating product but mentions that their skin is currently red, peeling and sensitive. What is the best response?, Recommend it because it is trending, Suggest using it once daily until the peeling stops, Explain that barrier-repair products may be more suitable first, Recommend combining it with retinol for faster results, A customer wants a full skincare routine but has a limited budget. What is the best consultation approach?, Recommend every available step so they get the best results, Prioritise cleanser, targeted treatment, moisturiser and sunscreen, Recommend only the most expensive serum, Tell the customer to return when they have a higher budget, A skincare beginner says: “I have acne, dark spots, oily skin and fine lines. I want everything fixed quickly.” What is the best recommendation?, Start several strong active ingredients at the same time, Build a basic routine first and introduce targeted products gradually, Use retinol, AHA and BHA every night, Use only a clay mask daily, A customer purchases waterproof mascara and says they normally rub their eyes repeatedly to remove makeup. Which recommendation is most appropriate?, Recommend a gentle eye makeup remover designed for waterproof formulas, Recommend a second waterproof mascara, Recommend using facial scrub around the eyes, Recommend removing it with setting spray, A customer chooses a full-coverage foundation but says they usually apply it with their fingers and struggle with uneven blending. Which recommendation provides the strongest reason?, A makeup sponge or foundation brush to improve even application, An eyelash curler to make the foundation last longer, A lip liner to prevent foundation oxidation, A face cleanser to make the foundation more pigmented, A customer chooses a bright lipstick but does not want to buy too many products. Which additional product gives the most practical benefit?, Lip liner to improve shape and reduce feathering, Eyeshadow palette to match the lipstick, Foundation brush to apply the lipstick, Face oil to make the lipstick waterproof, A customer has a wedding in two weeks and wants brighter skin. They have never used active skincare before.Which recommendation is safest?, Begin a strong peel and retinol routine immediately, Focus on gentle hydration, brightening and consistent sunscreen, Exfoliate twice daily until the wedding, Stop moisturising to prevent oily makeup, A customer with dry skin wants a matte foundation because they believe it will last longer. What is the best response?, Refuse to sell the matte foundation, Explain that preparation and application affect wear, then recommend hydrating prep, Recommend applying the matte foundation without moisturiser, Tell them matte products are only for oily skin, Replace the product name below with one of the actual August launches. A customer is interested in [August New Launch Product] but is unsure whether it suits them. What should the Beauty Advisor explain first?What should the Beauty Advisor explain first?, Only the product price, The product’s key benefit, finish and who it is most suitable for, That it is new, so everyone should purchase it, That it should replace every product in their routine, “My skin is sensitive and dehydrated. I need makeup for a long event, but I don’t want it to look heavy.” Which complete recommendation is most suitable?, Strong exfoliating toner → matte primer → full-coverage foundation → heavy powder, Gentle hydration → lightweight primer → skin tint or flexible foundation → light powder → setting spray, Clay mask → no moisturiser → matte foundation → powder, Retinol → face scrub → full-coverage concealer → powder foundation

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