I ___ on this proposal all morning, but I still haven't finished it., have worked, worked, have been working, had worked, When we finally joined the call, the client ___., had already left, already left, has already left, would already leave, I ___ her three times this week, but she hasn't replied yet., had called, am calling, called, have called, If we ___ the issue earlier, we wouldn't have lost so much time., identified, had identified, have identified, would identify, She was appointed ___ head of the department last month., the, an, — (no article), a, Could you send me ___ document we discussed yesterday?, the, a, —, an, I'm responsible ___ coordinating communication between the two teams., of, on, with, for, Whether we proceed depends ___ how much the project is likely to cost., at, on, from, of, The number of customer complaints ___ significantly this month., has increased, are increasing, increase, have increased, Each of the proposed solutions ___ its own advantages., having, has, are having, have, Could you explain ___?, why did they change the deadline, why was the deadline changed, why the deadline did change, why the deadline was changed, Not only ___ the proposal, but she also refused to discuss an alternative., rejected she, she rejected, did she reject, she did reject, The meeting was surprisingly ___: we covered every item on the agenda and finished twenty minutes early., efficient, good, positive, nice, His explanation was so ___ that nobody was quite sure what he actually meant., unusual, difficult, bad, vague, Unless we hire additional people, we're unlikely to ___ the deadline., complete, achieve, meet, reach, Eventually, the manager agreed to ___ responsibility for the mistake., make, take, hold, get, Several employees have ___ concerns about the proposed changes., grown, raised, lifted, increased, If instructions are ambiguous, they are:, unnecessarily detailed, difficult to remember, factually incorrect, open to more than one interpretation, If a proposal is feasible, it is:, practical and possible to implement, expensive but worthwhile, likely to be controversial, completely original, Maria was reluctant to commit to a date. This means that she:, refused to attend, had forgotten the date, was hesitant to make a firm promise, wanted an earlier date, Your colleague says: “We're running behind schedule.” What is the strongest response? Your colleague says: “We're running behind schedule.” What is the strongest response?, Yes, I know., We always have delays., Which part is causing the delay, and is there anything I can take on?, That's bad., Someone responds to your idea: “I'm not convinced this approach will work.” What is the most productive response? Someone responds to your idea: “I'm not convinced this approach will work.” What is the most productive response?, Well, that's your opinion., Why?, You're wrong., Could you tell me what concerns you most about it?, Your manager says: “Could you send me the report soon?” You need a clearer deadline. What do you say? Your manager says: “Could you send me the report soon?” You need a clearer deadline. What do you say?, Sure. When do you need it by?, What does soon mean?, When exactly?, Okay, but I need more information., A colleague suggests reducing the number of weekly meetings. You partly agree and want to develop their idea. A colleague suggests reducing the number of weekly meetings. You partly agree and want to develop their idea., Yes, that's a good idea., I agree about reducing the number. Perhaps we could also shorten the meetings we keep., I was thinking the same., Meetings are definitely a problem., You and a colleague cannot agree on a new process. What response moves the discussion towards an outcome? You and a colleague cannot agree on a new process. What response moves the discussion towards an outcome?, We'll have to see what happens., Could we test your approach for two weeks and then review the results?, Let's agree to disagree., I still think my approach is better.

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