Technician, Have you checked the router?, Is the Ethernet cable connected properly?, How strong is the Wi-Fi signal?, The problem could be caused by interference., Try reconnecting to the network., It might be a configuration issue., You should restart the router., What type of connection are you using?, Client, I can’t connect to the internet., The connection keeps dropping., The video call is lagging., I have already restarted the laptop., I’m using a mobile hotspot., The Wi-Fi signal is weak.

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