You notice a colleague using salon products excessively during a service. What should you do?, Ignore it because it is not your responsibility, Follow the approved product quantities and remind/report when necessary, Use the same amount, Hide the remaining products, Which of the following is considered responsible use of SO Original resources?, Leaving lights and equipment on when not needed, Taking salon supplies home, Using products and equipment carefully and only as required, Printing personal documents at work, Quiet periods at the salon can be used productively for cleaning, organizing, preparing your station, or other assigned duties., True, False, A client has just left your station and another client is expected shortly. What should you do first?, Check your phone, Wait for housekeeping, Clean, disinfect, organize, and prepare the station, Leave the station as it is, Who is responsible for maintaining cleanliness at SO Original?, Cleaners only, Salon Manager only, Reception team, Every team member, SPOT THE PROBLEM: You see used tools beside clean and disinfected tools. What is wrong?, Used and clean tools must be properly separated,, sed tools must go through the required cleaning/disinfection process before being reused., All of the above, None of the above, Your personal phone rings while you are serving a client. What is the appropriate action?, Answer immediately, Ask the client to wait, Follow SO Original's mobile-phone policy and remain focused on the client, Continue the call while providing the service, Which situation is NOT appropriate during working time?, Using approved work communication, Making personal calls during client service, Responding to an authorized work email, Using company communication tools for work purposes, Company internet and email should be used professionally and in accordance with SO Original policies., False, True, Which employee is most aligned with SO Original appearance standards?, Clean uniform, neat hair, good hygiene, and professional appearance, Wrinkled uniform and untidy hair, Strong inappropriate fragrance and casual clothing, Dirty shoes but a clean uniform, Why is personal appearance important at SO Original?, It is only important for photos, It reflects professionalism, hygiene, client experience, and the SO Original brand, It is only important for reception employees, It does not affect the client experience

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