жалобы, Which of the 10 complaints irritates you the most in daily life? Why?, Споры по счетам, Have you ever personally experienced a "billing dispute"? What happened and how did you solve it?, Инициаторы «холодных» звонков, Do you think "cold callers" should be completely banned by law? Why or why not?, Ложная/недобросовестная реклама, If a company uses "false advertising", should they be forced to pay a huge fine? Explain., Грубый персонал, What would you do if a staff member was "rude" to you in a restaurant?, Медленная доставка, Is "slow delivery" always the fault of the company, or can it be the courier's fault?, Агрессивные продавцы, How do you usually react to "aggressive salespeople" – do you walk away or complain?, Бракованный товар, Отсутствие связи, Which is worse: a "faulty product" or a "lack of communication" from support? Justify your choice., Нарушенные обещания, Have you ever made a promise to a customer (or friend) and "broken" it? What did you do next?, Плохое обслуживание клиентов, If you were the CEO of a company, what would you do to ensure "poor customer service" never happens?

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