I think we should continue to focus on training, I'm not sure that we'll be able to meet our targets, I'm very disappointed with the customer feedback, We have to find a new approach to dealing with disagreements, To be fair, we're only a little behind schedule, I'm sure that we can turn this around and get back on track, But I'm extremely confident that we will achieve our targets, I think we simply need to keep doing what we're doing, I really think it's time to look at alternative solutions

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