Complaining, I’m sorry, but there’s been a mistake with ..., I’m afraid that there’s a problem with ..., There seems to be a problem with ..., Can I see your ..., please?, I’d like to make a complaint., Giving reasons for complaints, The problem is ..., The ... doesn’t work., The ... is broken., I’ve been waiting for ..., Responding and offering solutions, I’m very sorry about that., Unfortunately, we can’t ..., We’ll give you ..., Asking for action, I’d like to cancel the order/get a refund/speak to the manager, please., I’d like you to (change it for a new one)., Please could you (bring the bill)?
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Roadmap B1 Unit 9D
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