You booked a room with a sea view, but your room faces the car park. You want: The room you paid for., Your train was cancelled and nobody informed passengers. You want: Information and an alternative service., Your new phone stops working after one day. You want: A replacement phone., You asked for a trim, but your hair was cut much shorter. You want: To speak to the manager., The pharmacy gave you the wrong medicine. You want: The correct medicine and an explanation., You ordered a blue jacket, but a black jacket arrived. You want: The correct jacket., You paid for extra cheese, but there is no extra cheese on your pizza. You want: A new pizza or a refund., The tour guide forgot to include your ticket to a museum. You want: A ticket or a refund., Your flight booking is for the wrong date. You want: The booking corrected., You booked a quiet room, but there is a lot of noise from the street. You want: A quieter room., The air conditioner in your room is not working. You want: The problem fixed or a different room., You were charged twice for the same item. You want: Your money back., You bought a pair of pants yesterday. When you got home, you found a hole in them. You want: A replacement or refund., Your meal is cold. You want: A hot meal., You ordered a cappuccino, but the waiter brought you a tea. You want: The correct drink., The washing machine you bought last week has stopped working. You want: A repair, replacement or refund., The driver followed the wrong route and the fare was much higher than expected. You want: To pay less., A staff member served several customers who arrived after you. You want: To be served next., Your internet has been unavailable for three days. You want: The problem fixed and compensation., You arrive to collect your child, but nobody informed you that the centre closed early. You want: An explanation., You paid for a course, but your name is missing from the class list. You want: To be enrolled in the class immediately., You cancelled your membership last month, but money has been taken from your account again. You want: A refund and cancellation confirmation., You paid for express delivery, but your parcel arrived much later than expected. You want: An explanation or refund of the delivery fee., The table you purchased was delivered with scratches on it. You want: A replacement table., The rental car is dirty and has very little fuel. You want: A clean car or compensation., You are in a cinema. You paid for seats together, but someone else is sitting in them. You want: Your correct seats., You noticed a transaction on your account that you don't recognise. You want: The bank to investigate the charge., You had an appointment booked for 10:00 am, but the receptionist cannot find your booking. You want: To see the doctor as soon as possible., You are in the library. You returned a book on time, but your account shows a late fee. You want: The fee removed., You bought a birthday cake for today, but the bakery made the wrong flavour. You want: The correct cake or a refund.

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