Liam says he has learned many skills through volunteering. What skills have you learned in your current job?, Liam had to learn how to speak to groups. Do you ever have to speak in meetings or give presentations at work? How do you feel about it?, Liam received training in different areas. What kind of training have you received at your company? Was it useful?, Debbie says that experience helped her compete in the job market. What kind of experience is most valuable in your industry?, When companies hire new employees, what is more important: qualifications, experience or soft skills? Why?, Debbie believes her volunteering experience helped her get her job. What previous experience helped you get your current position?, Liam talks about safety standards. Are there any standards, procedures or regulations that your company has to follow?, Liam gained several certificates through his work. Are certifications important in your job or industry? Which ones are valuable?, What skills do you think you need to develop to progress in your career?, Debbie now manages volunteers and organises events. What are your main responsibilities in your current position?, Liam says he enjoys dealing with the public. Who do you usually deal with at work: customers, suppliers, colleagues or managers?, Have you ever had to deal with a difficult customer, supplier or colleague? What did you do?, Debbie talks about recruitment and retention. Is it difficult for companies in your industry to find and retain good employees? Why?, What makes employees want to stay at a company for a long time?, The speakers discuss doing extra work without being paid. Do you think employees should sometimes do tasks outside their job description? Why or why not?

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