What would a really effective handover between our teams look like?, Why do we keep having the same problems with handovers between teams?, What would help people feel more confident using the new system?, Why are people so resistant to the new system?, Given the time and resources we have, what progress could we realistically make on the backlog?, We simply don’t have enough time or resources to deal with the backlog., What helps users understand access restrictions, even when the answer is not the one they hoped for?, Users often don’t understand why they can’t access certain records., When communication between these teams works well, what are we doing differently?, Communication between Collections, Digital and Access just isn’t working., What is already helping people catalogue records accurately, and how could we do more of it?, People keep making the same mistakes when cataloguing records., What would help us maintain momentum even when priorities change?, Every time priorities change, we lose momentum and have to start again.

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