Computer problem - Report the problem, explain what happened, say what you already tried, ask for help, There's something wrong with my computer. It suddenly stopped working about ten minutes ago. I tried to restart it, but it didn't help. Could you take a look?, Internet problem - Describe the problem, explain what you tried, ask for help, I'm having trouble with the internet connection. I tried to reconnect, but it still doesn't work. I'm not sure what's wrong. Could you help me with this?, Equipment isn't working properly - Report the problem, describe what is wrong, ask your manager to check it, There's something wrong with this equipment. It doesn't work properly and I'm not sure what's causing the problem. Could you check it?, You tried to fix the problem - Explain the problem, say what you tried, ask what you should do next, I have a problem with this. It stopped working this morning. I tried to restart it twice, but it didn't help. What should I do?, You don't understand an instruction - Politely say that you don't understand, ask your manager to explain again, I'm not sure I understand. Could you explain that again, please?, Check your understanding - Check that you understood the instruction correctly, So you want me to check this first and then send you the information. Is that correct?, You need more information - Explain the problem, ask for clarification, I'm having trouble with this task because I don't have all the information. What exactly do you want me to include?, The problem started yesterday - Report the problem, say when it started, explain what you tried, ask for help, There's something wrong with this system. The problem started yesterday. I tried to restart it this morning, but it still doesn't work properly. Could you take a look?, Suggest a solution - Describe the problem, suggest a possible solution, There's a problem with the system. I think it's because of the connection. Maybe we could restart it and check the connection again., Your first solution didn't work - Explain what you tried, say that it didn't work, suggest another solution, I tried to restart the system, but it didn't help. Another option is to check the connection. Maybe we could try that., You made a mistake - Report the problem, explain what happened, suggest what you can do now, I have a problem with this task. I made a mistake when I entered the information. I think I can fix it. Maybe I could correct it now and check everything again., You can't finish the task - Explain why you can't continue, say what you tried, ask what you should do, I can't continue with this task because the system isn't working properly. I tried to restart it, but it didn't help. What should I do?, Two instructions are unclear - Explain what you don't understand, ask for clarification, I'm not sure I understand which task I should do first. Do you want me to finish this one first and then start the other one?, Ask your manager to check your work - Explain your concern, politely ask your manager to check it, I've finished the task, but I'm not sure if everything is correct. Could you check it when you have a moment?

Workplace Communication - Problem Solving Cards

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