Other than a credit card, what other type of finance can s.75 apply to?, Hire Purchase, PCP, Credit Sale, Fixed Sum Loan, Fraudulent and Innocent are 2 types of Misrepresentation. What’s the third?, Negligent, Corporate, Accidental, Enforcement, Food, Civil and Business are all types of what?, Casebook categories, Complaints, TSS protocol tabs, C who lives in Wales, bought an item from T who is based in Scotland. Who can advise?, UKICC, Citizen Advice Consumer Service, Advice Direct Scotland, If C calls unhappy with the amount being charged, what would you consider when deciding to give BOC or CRA - RP?, Was the price agreed beforehand, If C could have got it cheaper, The quality of work, C has returned a faulty dress, using CRA - SQ. It’s been 3 weeks and she still has not had a refund - what is the next step?, BoC, LBA, Set a time for this to be completed, C purchased a car on Hire Purchase, that has a safety issue. Who’s TSS do you report it to?, Traders, FinCo, Consumers, What action should be taken for cases where an under 16 year old has bought a Red Bull?, Signpost to the police, Refer - Underage Sales, Notify, C has been told they have to pay to return a pair of shoes bought online. What should they check?, Terms and Conditions, Website, Nothing returns are free, C can pursue for property damage over what amount under Product Liability?, £100, £250, £275, If T tells C to go through the warranty, could this be classed as the 1 chance to repair or replace?, Yes, No, Depends if warranty company and T are the same, T advertised themselves as a member of the AA Trade Association. C has now found out they are not. What could C argue?, Misrepresentation, CCRs, Not in accordance with information provided about the trader, C’s McDonalds didn’t arrive that they ordered through Just Eat, who does C complain to?, Just Eat, Both, McDonalds, C ordered perfume online, paid via PayPal and T has said that they can’t fulfill the order and refunded. Who is in breach?, Consumer, Trader, Neither Party, C found a toy pram for sale for £14.99, it included the pram, a doll, raincover and nappy bag and C thought this was a bargain. C has now said that they have received an email saying that the package should be £149.99 and C would either need to pay this or the order would be cancelled. What is this?, CRA - Not as Described, Unilateral mistake, BoC, When does the 14 days start for a refund for a coat being returned under CCRs?, Proof of return, When C cancels, Once T agrees, T has a term in their T&Cs that says they are only responsible for lack of RCS up to half the contract price. Can they do this?, Only if agreed in store, Yes, No, If C is arguing a breach of a major term, does T have to refund in the same payment method?, Yes, No, Depends on the payment method, If C books a package holiday, and the Organiser has now dissolved, who might C need to contact?, Insolvency Service, ATOL, ABTA, What type of contracts can Misrepresentation be argued for?, Business to Business, Business to Consumer, Both

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