retail industry, Working in the __________ can be stressful because you have to deal with different types of customers., customer service, Good __________ can make people want to return to the same shop., unreasonable, The customer became extremely __________ when the assistant told her that she couldn’t get a refund., irritated, Some customers make __________ demands and expect employees to do impossible things., first-hand experience, I have __________ of how difficult it is to work and study at the same time., resolve an issue, The manager managed to __________ without making the customer even more angry., handle a complaint, Learning how to __________ is an essential skill for anyone working in a shop., consumer rights, Many people don’t know enough about their __________ and don’t realise when a company is treating them unfairly., unsociable hours, One __________ of working in a restaurant is that you often have to work at weekends., work commitments, Because of my __________, I can’t always meet my friends after work., get away with something, He was rude to the waiter, but he thought he could __________., stand up to someone, She decided to __________ her manager because she felt she was being treated unfairly., miss out on something, If you work every weekend, you may __________ important social events., make ends meet, With the rising cost of living, many young people struggle to __________., the downside of something, The main __________ of working from home is that you can sometimes feel isolated.

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