1. Validating the Business Value (Reconocer el valor comercial) Ideal para cuando el cliente propone una función que realmente es buena, pero imposible de meter en el plazo actual., "I completely see why this feature would be a game-changer for the end users...", "That’s a really solid idea, and I can see how it directly aligns with the product vision...", "I agree that adding this would significantly improve the user experience...", 2. Acknowledging Urgency & Business Context (Empatizar con la prisa) Ideal cuando la presión viene del departamento de marketing, ventas o un inversor., "I understand how critical this upcoming launch is for your marketing strategy...", "I know this is a top priority for the stakeholders right now...", "I fully get the urgency behind this request, especially given the deadline...", 3. Showing Shared Alignment (Demostrar que están en el mismo equipo) Ideal para bajar la tensión y evitar que la conversación se convierta en un "Cliente vs. Developer"., "Our goals are completely aligned here—we both want the smoothest deployment possible...", "I share your goal of delivering the highest quality product to the market...", "I’m right there with you on wanting to give users the best possible performance...", 4. Expressing Enthusiasm (Para peticiones creativas o complejas) Ideal para cuando la idea técnica es interesante, pero requiere demasiado esfuerzo., "I really like where you’re going with this concept...", "That’s a clever approach to solving that user problem..."

Fase 1: Buffer / Empathy

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