What do you usually do on weekends?, I am working all weekend at the office., I usually sleeps all day., I spend time with my family, cook, and rest at home., Where does your best friend live?, She lives on another country., She lives near the city center., She is living at the beach now., Why do you want to improve your English skills?, Because my class finishes early., Because I need B2 for better jobs., Because I do not like studying., How do you relax after a long day at work?, I listen to podcasts and take a short walk., I takes a long drive every night., I am cooking at the office., When does your English class usually start?, It is starting on weekends only., It starts at 6:00 PM on Tuesday and Thursday., It starts at noon on Monday., What information do you need to verify a customer's account?, Just the order color and size., Full name, account number, and email address., Only the customer's password., How do you handle an angry customer over the phone?, I listen, show empathy, and offer a solution., I transfer every call without listening., I argue with the customer., Why does the client want to cancel their subscription?, Because they love the service., Because they need a faster computer., Because they do not use the service and want a cheaper option., Where do you find the tracking details for a shipment?, I look in the finance report., I search on social media., I check the logistics database with the order ID., What options do you offer when an item is out of stock?, A refund, an alternative product, or a restock notice., No options at all., Only a discount on food., Do you usually study English at night?, Yes, I does., Yes, I do., Yes, I studying., Does your best friend drink coffee with you often?, Yes, she drinking., Yes, she does., Yes, she do., What do you do before you start work?, I am sleeping in the office., I check my email and organize my tasks., I checked my email yesterday., Where do you usually meet your best friend?, We are meet at the airport daily., We usually meet near the city center for coffee., We meets inside a classroom every Sunday., Do you offer a solution when a customer has a problem?, Yes, I do., Yes, I am do., No, I offering.

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