A guest arrives and discovers that the air conditioning in their room is not working. The guest is tired and frustrated. Handle the situation professionally., A family staying at your hotel asks what they can do in the area. Find out what they are interested in and recommend two activities., A guest wants to cancel their booking without paying a cancellation fee, but the hotel's policy does not allow this. Explain the policy and try to reach a solution., A guest asks about the hotel's facilities. Explain what is available and give directions to at least two facilities., A guest wants to book a room for three nights. Ask about their requirements and recommend a suitable room.

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