customer, zákazník, product, výrobek / produkt, price, cena, quality, kvalita, target group, cílová skupina, market research, průzkum trhu, advertising, reklama, promotion, propagace, discount, sleva, online shop / e-shop, internetový obchod / e-shop, order, objednávka, delivery, doručení, payment, platba, complaint, reklamace / stížnost, refund, vrácení peněz, withdraw from a contract, odstoupit od smlouvy, right to withdraw from a contract, právo odstoupit od smlouvy

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