Professional communication—, Communicating effectively in a workplace, Occupational vocabulary →, Words related to a specific profession, Workplace instruction →, Information about how to do a professional task, Customer complaint →, A customer explains that they are not satisfied, Negotiation →, A discussion to reach an agreement, Problem-solving →, Finding an effective answer to a workplace problem, Professional email →, A formal message used for work, Teamwork →, Working together to achieve a common goal, ESP →, English for Specific Purposes

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