Preparation Before Guest Arrival, 1. Grooming check: Ensure you are in the prescribed uniform and have adhered to the personal grooming standards of the hotel. 2.Reservations check: Familiarize yourself with the day’s arrivals. 3. Workspace check: Confirm that the front desk area is clean, organized, and stocked with necessary supplies, Greeting Guests, Offer a warm and genuine greeting as guests approach the front desk.Politely acknowledge any guests waiting in line, ensuring they know they will be attended to shortly., Verification, Politely ask for the guest's ID/passport and/or confirmation of their reservation. Use this and to retrieve the booking from the PMS.Confirm the reservation details, including room type, stay duration, and any special requests., Check-In, Confirm Guest Preference,Check-in the guest into the PMS, process payment, explain key features of the hotel such as breakfast times, hand over the room key(s), and offer to guide the guest to their room., Closing the Interaction, Let the guest know you’re available for any further assistance they may need during their stay.End the interaction with a polite thank you and wish them a pleasant stay., Follow-Up, After the guest is settled in, (approximately 10 – 15 minutes )make a followup call to the room to ensure everything meets their expectations

Check-in process

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