1. The mediator opens the meeting, describes the process and sets the ground rules., First of all, I'm completely impartial in all this., Everything you say is totally confidential., 2. Each party speaks in turn. The mediator listens carefully and prevents interruption., Hang on, Ian! You'll get your chance in a minute., 3. The mediator identifies the main issues and generates alternatives if they can., Okay, so clearly this issue is important to you., It's just a suggestion, but how about this?, Here's one option you might like to consider., As I understand it, you're unhappy about this., 4. If necessary, the mediator holds one-on-one meetings with each party., Okay, let's talk about this a bit more in private., 5. The mediator encourages the parties to reach an agreement, but imposes nothing on them., Remember, this is entirely your decision., Do you think you could both live with that?, It looks like there's some common ground here., 6. The mediator writes up what’s been agreed and gets the parties to sign up to it., So, if you'd just like to check what you've agreed

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