“Most of our customers hear about us through word of mouth.”, So your radio adverts are bringing people in?, So satisfied customers are recommending you to others?, So you approach people in the street and explain what you offer?, “We’ll have to make do with the smaller kitchen until the building work’s finished.”, It’ll be awkward, but we can manage for a few weeks., Agreed. Let’s postpone all cooking until the new one’s ready., Then we should replace it before we try using it., “She’s an up-and-coming designer, so her work is still fairly affordable.”, Has she decided to retire while her designs are still popular?, Is that because her work has been losing its appeal?, Perhaps this is a good time to buy, before she becomes better known., “Give me a minute to get my bearings. All these streets look alike.”, Take your time. There’s no need to decide which restaurant you prefer., There’s the cathedral—we passed it on our way from the station., Don’t worry. You’ll get used to speaking the language eventually., “I wouldn’t use that scourer on this pan.”, Good point. I’ll use a soft sponge so I don’t scratch it., You’re right. The holes will let all the water drain out., Fair enough. I’ll use it to dry the plates instead., “Their first business venture failed, but they’re keen to try again.”, So they’ve decided it’s safer to avoid working for themselves?, That’s understandable, given how profitable it was., Have they worked out what went wrong before investing more money?, “Could you pass me the colander? The pasta’s ready.”, Of course. Are you going to grate some cheese over it?, Here you go. I’ll clear the sink so you can drain it., Sure. Shall I use it to serve the sauce?, “I’m trying to reduce food miles, but the labels aren’t always clear.”, Would a smaller shopping basket help you buy less?, Could you walk to the supermarket instead of driving?, Does the label say where it was grown, or just where it was packed?, “This insole keeps sliding forward whenever I walk.”, Could that be why the shoe feels so uncomfortable inside?, Is that why the laces keep coming undone?, Does that explain why the outside of the heel is wearing down?, “I’ve swept everything into a pile, but I can’t find the dustpan.”, Could you leave the floor to dry before walking on it?, There should be one beside the brush, behind the door., Have you checked whether the vacuum cleaner is plugged in?, “I made a casserole because I didn’t want to spend the whole evening cooking while everyone was here.”, So you’ll prepare each guest’s meal separately when they arrive?, Does that mean you’ve decided to order a takeaway instead?, Makes sense. You can have it ready in the oven and spend time with your guests., “That cupboard door won’t close properly since we moved it.”, Maybe something shifted. Let’s check whether the hinges are loose., Then we should ask for a key that fits the lock., Perhaps we need to make more room on the kitchen worktop., “I knocked over a bottle of brilliant green, and now there’s a bright stain on the shelf.”, Was it the green paint you bought for the kitchen?, You mean that green antiseptic? Did it spill onto anything else?, Was the glass itself green, or just the bottle cap?, “We ventured beyond the tourist area and found a lovely little market.”, So you stayed near the hotel to avoid getting lost?, Was it one of the places included in your organised tour?, Sounds like stepping outside the familiar area paid off., “The café looks stylish, but I’m not convinced it’s worth all the word-of-mouth praise.”, So the experience didn’t quite live up to what people had told you?, So you think they should stop paying for so many adverts?, So nobody had recommended it before you went?

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