“Meeting the deadline is more important than completing every test.”, “Customers should receive as much technical information as possible.”, “If a customer asks for a change, we should normally agree.”, “One person should make the final decision when a team cannot agree.”, “It is better to delay a project than release something with known risks.”, “Internal deadlines should be flexible when customer priorities change.”, “Employees should raise concerns even when senior management has already made a decision.”, “A quick solution is sometimes better than the perfect solution.”

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