True, Mrs McDonnell wants to complain about an office chair., The chair broke when her son leaned back., The warranty lasts for three years., She threatens to share her complaint on social media., Filip is calling about his lost luggage., He flew from Lima and had a stopover in Madrid., He spoke to someone about his luggage the day before., The records say his suitcase was delivered that morning., Francisca offers to call the delivery company., Filip thanks Francisca for her help., False, She bought the chair for her husband., Her son broke his arm., She remembers the exact date she bought the chair., The manager is available to speak to her immediately., His luggage got lost two weeks ago., A colleague promised that his suitcase would arrive next week., Filip says he was away from home all day., Filip is happy to wait until the next day for news.

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