ENGAGE MORE CONSUMER, Greet every customer within seconds of entering the stoRE, Ask open questions before recommending any product, Listen, then repeat back what the customer needs, Make a personal recommendation, not a list of products, Invite the customer to try on and close with a warm thank-you, DRIVE MORE PURCHASE OCCASIONS, Ask what the customer needs the product for, Connect each product to a real moment: work, travel, style, Suggest a complementary item such as care products or socks, Share one product story that makes the choice personal, Celebrate add-on sales in the shift huddle, CURATE MARKET-RIGHT DISTRIBUTION, Check availability before promising a product, Always offer an alternative when the first choice is out, Share stock updates and best-sellers in the shift huddle, Keep the shop floor aligned with local demand, Flag gaps and trends weekly to the right contact, SIMPLIFY THE OPERATING MODEL, Name one clear owner for every task on the shift, Limit the shift to three priorities at a time, Pause tasks that compete with customer time, Hold a five-minute huddle to confirm who does what, Ask the team weekly what slows them down, and act on it
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