What is Knowledge Management?, The process responsible for sharing perspectives, ideas, experience and information, and ensuring they are available in the right place and at the right time., What is the main purpose of Knowledge Management?, To enable informed decisions, improve efficiency and reduce the need to rediscover knowledge., How does Knowledge Management improve decision-making?, By ensuring reliable and safe information is available during the service lifecycle., What does DIKW stand for?, Data, Information, Knowledge and Wisdom., What is data in the DIKW structure?, Discrete facts about events., What is information in the DIKW structure?, Data presented with context., What is knowledge in the DIKW structure?, Tacit experiences, ideas, insights, values and judgments of individuals., What is wisdom in the DIKW structure?, The ultimate discernment of the material., What is a Service Knowledge Management System (SKMS)?, A set of tools and databases used to manage knowledge, information and data., What are the main functions of the SKMS?, To collect, store, manage, update, analyse and present the knowledge, information and data needed to manage the full lifecycle of IT services.
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ICT654 - KNOWLEDGE MANAGEMENT
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