To the Manager:, I am writing to complain about my recent stay in your hotel., I was a guest for two nights last weekend. When I arrived, the receptionist was polite, but I found it extremely annoying that it took over twenty minutes to check in. When I went to our room, I was shocked to discover that the beds weren't made and there was a used towel on the floor of the bathroom. I was given another room, but by this point I was beginning to regret choosing your hotel., Unfortunately, the problems didn't end there. At night, as I was falling asleep, the people in the next room started playing music. I phoned reception to ask them to ask my 'neighbours' to quieten down, but nothing happened. So I went and knocked on their door, and I am afraid to say that their behaviour was aggressive, almost frightening. A hotel guest should never be put in this situation, and it was the fault of your staff that something wasn't done., I was reasonable and patient with your staff as well as other guests, but my experience was completely unacceptable. However, I am confident that we can reach a sensible resolution. I feel that a refund of one of my two nights at the hotel would be a fair compensation for my unpleasant experience., I look forward to hearing your reply., Regards,, J. Oldman

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