Good reputation, A customer may receive a good service and tell their friends and family, Loyal Customers, Some customers always use the same company, and can be willing to pay more because they know they get a good service, Motivated employees, Good service means less complaints and therefore.., New customers, If your company has a good reputation it can attract.., Lower staff turnover (leaving), If an employee likes their job they are less likely to leave, Customer service, Before, During, After, High quality, Both your product and your service should be of this standard, Correct Information, When talking to customers, you should always ensure you have this, Extra mile, You should always try to do this as an employee - it shows you care, Expectations, Try not to set these too high, you don't want dissatisfied customers
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Customer Service
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Ed027ljenkins
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Business
Marketing
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