Don't Procrastinate, Make sure you get things done on time, Don't make your customers wait for you service., Be Really Reliable, If you say you're going to do something, do it!, Avoid making promises you won't be able to keep., Stand by your products and services, No one wants a product that falls apart or doesn't work., Arrange to repair or replace products with problems., Be Friendly and a Good Listener, Be sure your customers feel respected and heard., Pay attention to complaints as well as praises., Always try to be Helpful, Instead of "I don't know" say, "I may not have the answer now, but I'll find out"., A "can-do" attitude, even under stress, assures customers that you're willing to help..

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