Agent: Good morning. Claims department. How can I help you? , Claimant: Hello, my name is Alexander Strauss. My car was involved in an accident earlier today, and I'd like to make a claim on my policy. , Agent: Can I have your policy number? , Claimant: Yes, it's PL6746382. , Agent: Thank you. Could you give me some details about what happened? , Claimant: Well, while I was pulling out of a parking space, I turned the wheel too early and hit the car next to me. There is some damage on the side of my car and her bumper is also damaged. , Agent: Was anybody injured? , Claimant: No, there was just damage to the cars., Agent: Okay, so this was an at-fault accident., Claimant: Yes, that's right. The other driver has my telephone number and a copy of my insurance policy., Agent: Right, let me just check something. Bear with me a moment. , Claimant: Sure., Agent: Right. Well, you have third-party insurance so your policy will cover the total cost of damages. The other driver should file a third-party claim with us. , Claimant: Where should I take my car to be repaired? , Agent: We work with a number of authorised service centres in your area. I will send you a list by email this afternoon., Claimant: Okay, thank you., Agent: You're welcome. Was there anything else?, Claimant: No, I think that's just about everything., Agent: OK, goodbye., Claimant: Goodbye..
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Insurance claim conversation
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