Empathy (p.53), The ability to project oneself into another person's point of view to experience their thoughts / feelings , Sympathy (p.53), Compassion for another's situation, What are the differences between sympathy and empathy?, 1. Empathy is understanding people's feelings 2. Sympathy is sharing the feelings of another., Perceived Self (p.70), The person we consider ourselves to be in the moment of honesty., Presenting Self (p.70), The image a person shows to others.  , What are the 3 parts of Perception-Checking? (p.55) , 1. Describe the behavior. 2. Possible interpretations. 3. Request for clarification. , Self-Concept (p.58), It's the fairly fixed set of perceptions each individual holds of themselves  , What is Identity Management? (p.69), It is the communication strategies used by communicators to influence the way others view them., What are 4 characteristics of identity management? (p.70)), 1. Constructing Multiple identities. 2. It is Collaborative. 3. It can be conscious or unconscious. 4. Difference in the degree of identity management., How to manage impressions? (p.76), 1. Face-to-face. 2. Digital communication.

Group Dynamics Chapter 2

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