At work, you should build a good “working” relationship with?, a) Your Colleagues b) Your Managers c) Your Supervisor, In an engineering organisation, apart from your work colleagues, "who or what" should you show respect for?, Company Property / Equipment & Machinery, In relation to “Conflict Management”, you should >, a) Be helpful to others b) Be a Team Player c) Follow requests from Supervisors & Line Managers, When meeting customers, what is it you represent?, The image of your organisation, When "requesting" advice you should >, State the problem clearly and succinctly (explained simply not confuse, but to the point), When "receiving" advice you should >, a) Listen b) Pay attention c) Ask questions for clarification if needed, Unacceptable work behaviour might include .>, a) Photocopying personal documents, b) Poor time keeping (as in late) c) Taking personal phone calls d) Unexplained absence (leaving early or not turning up at all) e) In appropriate behaviour or language (Swearing, Prejudice), Safety Policies and Regulations apply too >, a) Employees b) Sub-Contractors c) Visitors, What is the role of the union within a company?, To represent employees (the workers), When dealing with HSE inspectors you must >, Provide valid information or data in a timely manner (i.e. as quick as is feasibly possible), A busy and profitable workplace will often have …, Time Constraints, In the workplace, your managers will judge you professionally by >, Your conduct (your behaviour - What you say, how you move and how you look), Historically - The Industrial Revolution affected, Agriculture / Manufacturing & Transportation, What information does an operation sheet include?, Product Process Time (The time taken to manufacture a component), What is the correct procedure for requesting holiday leave ?, In Writing or the company's online Holiday Booking System, What is the purpose of documenting the production output by operators?, To monitor production (time take and methods of manufacturing parts & assemblies), What is used to communicate the receipt of material at a manufacturing plant?, A Delivery Note, What method is used to control the processing of material through a manufacturing plant?, A Procedure Sheet, What type of document is used to record the quality of a product?, Inspection Report, At work, who should you build a good “working” relationship with? >, a) Your Colleagues b) Your Managers c) Your Supervisor, When should you ask about when you can take holidays ?, At Interview (if not mentioned by the person interviewing you), What is an Advice Note ?, : a document sent by a supplier to a customer to inform him that goods he ordered have been dispatched. It usually gives details such as the quantity of goods and how they have been sent., What is a Delivery Note ?, A document accompanying a shipment of goods that lists the description, and quantity of the goods delivered. A copy of the delivery note, signed by the buyer or consignee, is returned to the seller or consignor as a proof of delivery., What is a Data Sheet ?, A safety data sheet (aka material safety data sheet /product safety data sheet) is a document that lists information relating to occupational safety for the use of various substances and products. They typically list information on the storage, handling and emergency procedures required for non-hazardous and hazardous chemicals (in liquids/solid & gas forms). click this panel to hide !

***** Unit 201 : Working in Engineering : ***** Module 4 : Behaviour & Communication - Flash Cards

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