Which is NOT a professional communication channel?, Blog post, Face-to-face, Reports, Memo, Communication between a business and its employees is:, External communication, Public relations, Internal communication, Employer relations, Which is NOT a field of external business communication?, Public relations, Media relations, Advertising, State of the company address, Which is paid communication which attempts to influence opinion?, Advertising, Public relations, New articles, Publicity, Which is an in-depth examination of a particular subject?, Case study, Proposal, Report, Memo, Which is NOT included in the listening process?, Hearing, Speaking, Focusing, Understanding, Occurs when the receiver listens only to the content and not the feeling of the message., Appreciative listening, Evaluative listening, Full listening, Deliberative listening, Critical listening is also referred to as which of the following?, Appreciative listening, Evaluative listening, Full listening, Deliberative listening, Which is defined as listening for pleasure or recreation?, Appreciative listening, Evaluative listening, Full listening, Deliberative listening, Which involves the listener paying close attention to what is being said in order to fully understand the message?, Appreciative listening, Evaluative listening, Full listening, Deliberative listening, Which is a formal meeting where a person is asked to communicate their skills and interests?, Interview, Presentation, Visual report, Evaluation report, Which is NOT a part of verbal communication?, Sound, Words, Speaking, Body language, Which presentation type is used to convince an audience to accept a proposal?, Persuasive, Informative, Generic, Forum, Which presentation type is used to get the audience to act or change a behavior or belief and has emotional appeal?, Motivational, Informative, Generic, Forum, Which presentation type would be best for presenting specific information about a product, procedure or set of rules and regulations?, Persuasive, Informative, Generic, Forum, When making an introduction, who should be introduced first?, A child, A teenager, A college student, A principal of a school, Which is defined as generally accepted behavior required in social relations?, Actions, Etiquette, Traditions, Body language, Which of the following is proper phone etiquette?, Listening to others’ phone calls, Giving out personal information, Leaving someone on hold for long periods of time, Speaking clearly, Which can be defined as analysis, evaluation or judgment?, Criticism, Motivation, Etiquette, Behavior, Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics., True, False, Which is NOT a field of external communication?, Public relations, Media relations, Advertising, Interviews, Which is NOT a skill needed in public relations?, Writing, Selling, Researching, Planning, Which term is NOT part of the 4 Ps of marketing?, Product, Price, Promotion, Publication, In professional communication a ________ is best for a short message., Memo, Report, Proposal, Case study, _________ listening can also be called pseudo listening., Deep, Partial, False, Evaluative, In _______, the U.S. passed legislation prohibiting employers to discriminate against a person based on religion, gender or ethnicity?, 2002, 1946, 1964, 1984, Which of the following is NOT a part of a report?, Terms of reference, Conclusions, Introduction, Findings, Which type of listening should be used when listening to a poem?, Empathetic, Evaluative, Deep, Appreciative, A _________ presentation should be used to sell a product., Persuasive, Informative, Motivational, Individual.

Professional Communications

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