WRITING, Thank you, Mr. Brown. Could I ask you to confirm your reservation in...?, MESSAGE, I'm afraid Mr. Smith is out at the moment. Would you like me to take a...?, CALL, If you give me your number, I'll ask her to ... you back later, HELP, Good morning, Hotel Escuela. Can I...you?, PUT, Could you...me through to the reservations department, please?, HOLD, I'm afraid the line is busy. Will you...?, FROM, I'm sorry there is no reply ... that extension, NUMBER, Could you give me your telephone ... in case we need to speak to you?, REPEAT, I'm sorry. I didn't hear your name. Could you ... it?.

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