WRITING - Thank you, Mr. Brown. Could I ask you to confirm your reservation in...?, MESSAGE - I'm afraid Mr. Smith is out at the moment. Would you like me to take a...?, CALL - If you give me your number, I'll ask her to ... you back later, HELP - Good morning, Hotel Escuela. Can I...you?, PUT - Could you...me through to the reservations department, please?, HOLD - I'm afraid the line is busy. Will you...?, FROM - I'm sorry there is no reply ... that extension, NUMBER - Could you give me your telephone ... in case we need to speak to you?, REPEAT - I'm sorry. I didn't hear your name. Could you ... it?,

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