1) Inter-personal relation of manager and their subordinates a) Controlling b) Leading and Directing c) Staffing d) None of the above e) Let's Check 2) The process of influencing people so that they will contribute to the goals a) Motivation b) Cooperation c) Inspiration d) Leadership e) Let's Check 3) They deal with how the consequences of a past action influence future action in a cyclical learning process a) Individual Characteristics b) Job Characteristics c) Reinforcement Theories d) Positive Reinforcement e) Let's Check 4) Qualities of a Good Leader EXCEPT for one a) Emotional Stability b) Well-Mannered c) Empathy d) Personal Motivation e) Let's Check 5) The process approached emphasizes how and by what goals make individuals motivated a) Reinforcement Theories b) Process Theories c) Positive Reinforcement d) Behavioral & Style Theories e) Let's Check 6) The attributes of the employee tasks a) Individual Characteristics b) Work Situation Characteristics c) Job Characteristics d) All of the above e) Let's Check 7) Also knows as negative reinforcement  a) Extinction b) Punishment  c) Avoidance Learning d) None of the above e) Let's Check 8) The need for love, affection, feelings of belonging and human contact a) Esteem needs b) The need for self actualization c) Physiological need d) None of the above e) Let's Check 9) Way to change the behavior of subordinates by making sure that undesirable behavior leads to negative consequences  a) Punishment b) Extinction c) Motivation d) Consequences e) Let's Check 10) Theory that focuses on the task or situation a) Fielder's Leader-Match Theory b) Vroom's Contingency Theory c) Schein's Theory d) Kotter's Theory e) Let's Check

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