take pride in the growth of their people, keep up morale when setbacks occur, not promise more than they can deliver, accept blame, give praise, anticipate people's dissatisfaction and show them the blue sky, stay in the thick of things, not fray employees' nerves, judge on merit, exploit strengths, not weaknesses, create an environment in which people realize their potential, be on the look-out for higher-level activities to occupy their own time

A Great Manager does/ doesn't:

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