What do you want? - How can I help you?, What did you say? - I'm sorry, I didn't catch that., You're over reacting - I'm sure there's nothing to be concerned about., I'll call some other time. - I'll get back to you as soon as I can., is that it? - Was there anything else?, There's nothing I can do about that. - I'm afraid I don't have the authority to help you with that., Well, that's your problem. - I understand that it must be very frustrating.,

Business English Warmer - Is that appropriate (telephoning)

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