MOB EPP Tech Support EN/FR - Customer is experiencing intermittent data connection at the same time all of his outgoing calls keep dropping. You are able to do level 1 troubleshooting but the customer still experiences the same error., MOB CAM EN/FR - Customer calls in to resume her account and would like to make a partial payment. You found out that the account is currently in delinquent status and was suspended due to non payment., No Transfer - Customer has already decided to cancel one of his subscribers since they no longer use/need the extra phone. Customer claims that the person who is using this line has moved back to the Philippines for more than a month now., MOB EPP Escalations EN/FR - Customer was calling to dispute charges on his account. You found out that he has been calling us for the same reason for almost 2 months and yet it is still not resolved. Customers express dissatisfaction and threaten to file a case to CCTS and CRTC., MOB EPP Channel En/Fr - A store rep calls in seeking assistance in processing an order due to tools issue,

Where to Transfer? - EPP

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