MOB EPP Tech Support EN/FR, Customer is experiencing intermittent data connection at the same time all of his outgoing calls keep dropping. You are able to do level 1 troubleshooting but the customer still experiences the same error., MOB CAM EN/FR, Customer calls in to resume her account and would like to make a partial payment. You found out that the account is currently in delinquent status and was suspended due to non payment., No Transfer, Customer has already decided to cancel one of his subscribers since they no longer use/need the extra phone. Customer claims that the person who is using this line has moved back to the Philippines for more than a month now., MOB EPP Escalations EN/FR, Customer was calling to dispute charges on his account. You found out that he has been calling us for the same reason for almost 2 months and yet it is still not resolved. Customers express dissatisfaction and threaten to file a case to CCTS and CRTC., MOB EPP Channel En/Fr, A store rep calls in seeking assistance in processing an order due to tools issue

Where to Transfer? - EPP

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