The seller contacts us because he is not receiving email notifications from Square, he has already checked spam and other folders and the email is not there (hint: has custom domain). How should we proceed? MWHC4N13Y4SSJ, The seller has problems setting up his shipping and pickup, he sends this image. should we transfer, to whom and why?, The seller is frustrated and asks to speak with a manager, what is the recommended talking point to de-escalate? If the seller persists how is the workflow to ask for a manager escalation and what is the knowledge?, The seller is getting an error message on the dashboard and in the Square app. What are the troubleshooting macros, and can you tell us what steps should be taken on each device?, The seller is not understanding the information, do you think it is correct to say "as I told you" "as I warned you"? what should be done in those cases?, The account is under review, what macros can be applied in these cases to avoid a dsat?, The seller comes from the Force channel and wants to talk on the phone, what talking point does the knowledge recommend to de-escalate the call?, Empathy and positive positioning!, The account has been under review for more than 2 weeks, what empathy statement would you give it?, A seller wants to use Square from Peru, what empathy statement would you use to explain to him that this is not possible?

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