True, The average business never hears from 96% of its unhappy customers, A disatisfied customer may tell 9 or 10 people about the experience, For every complaint received, the average company in fact has 26 customers with similar concerns, 70% will do business again if their complaint is resolved quickly., 95% will do business again, if their complaint is resolved in a positive way, It costs 5 times more to attract a new customer than it does to keep an existing one., These customers tell an average of 5 people about the treatment they received., False, Shopping makes you smarter 84% of the time, It takes 8 complaining customers to change a light bulb., The louder a customer yells, the bigger the discount they will recieve., Every 1000th customer wins a prize by law., Every year, 70 people are arrested for shopping in their pajamas.

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