1) THIS TYPE OF TRAINING SHOULD BE GIVEN TO ALL NEW RECRUITS. a) INDUCTION b) ON-THE-JOB c) OFF-THE JOB d) INTRODUCTION e) CONCLUSION f) WELCOMING 2) THE PURPOSE OF INDUCTION TRAINING IS: a) TO SCARE THE NEW EMPLOYEE b) TO TEACH EMPLOYEES HOW TO DO THEIR TASKS c) TO SAVE MONEY d) TO SAVE TIME e) TO STICK TO LABOUR LAWS f) TO INTRODUCE EMPLOYEES TO EACH OTHER 3) THIS TYPE OF TRAINING INVOLVES INSTRUCTION AT THE PLACE OF WORK: a) TECHINCAL b) SKILLS c) MENTOR d) OFF-THE-JOB e) ON-THE-JOB f) SITE 4) Watching or working closely with existing experienced members of staff is a frequent component of this form of training. a) ON-THE-JOB b) TECHINCAL c) OFF-THE-JOB d) MENTOR e) SKILLS f) SITE 5) ......covers any course of instruction away from the place of work. a) ON-THE-JOB b) TECHINCAL c) SKILLS d) OFF-THE-JOB e) MENTOR f) ON-THE-JOB 6) THE COST OF NOT TRAINING EMPLOYEES: a) LOWER PRODUCTIVITY b) FEWER MISTAKES c) BETTER MOTIVATION d) REDUCED COSTS e) REDUCED WORKING TIME f) SATISFIED CUSTOMERS 7) When one business seeks to employ well-trained workers from another business, it is sometimes referred to a) COOKING b) BOILING c) ROASTING d) STEALING e) STEAMING f) poaching 8) Without being pushed to achieve a higher standard or more skills, workers may become a) BETTER AT THEIR JOBS b) MORE LIKELY TO STAY AT THE WORKPLACE c) MORE LIKELY TO DEMAND HIGHER SALARIES d) bored and demotivated. e) CONTENT AND HAPPY WITH THEIR JOBS f) MOTIVATED TO WORK HARDER 9) This should be a continuous process. a) TELLING STAFF WHAT THEY ARE DOING WRONG b) DEVELOPMENT AND APPRAISAL OF EMPLOYEES c) BULLYING IN THE WORKPLACE d) INDUCTION TRAINING e) INTRODUCTION TRAINING f) STAFF DISCOUNTS 10) To enable a worker to continually achieve a sense of self-fulfillment, the HR department should work closely with the worker’s functional department to establish a a) SALARY SCALE b) TARGET PLAN c) CAREER PLAN d) MOTIVATIONAL PLAN e) SELF-FULFILLMENT PLAN f) SELF-ACTUALISATION PLAN 11) Most employees can demonstrate intrapreneurship if they are: a) CONSTANTLY BEING MONITORED b) ENCOURAGED TO THINK FOR THEMSELVES c) NOT GIVEN THE CHANCE TO COME UP WITH NEW IDEAS d) NOT TRUSTED e) ENCOURAGED TO ASK FOR PERMISSION BEFORE THEY CONTINUE WITH TASKS f) NOT GIVEN NEW OPPORTUNITIES 12) Cooperation between management and the workforce can result in real benefits to managers and workers: a) Decreased employee motivation b) More strikes can take place c) More bullying in the workplace d) Agreement on more efficient operations will increase the competitiveness of the business e) More staff will be absent from work f) More staff will resign 13) WHICH ONE OF THESE IS A REASON TO JOIN A TRADE UNION: a) IT'S VERY EFFECTIVE WHEN ONE EMPLOYEE GOES ON STRIKE b) WHEN EMPLOYEES ARE HAPPY AT THE WORKPLACE c) WHEN EMPLOYEES WANT WORSE WORKING CONDITIONS d) WHEN EMPLOYEES FEEL SAVE IN THE WORKPLACE e) LEGAL SUPPORT PROVIDED TO EMPLOYEES f) WHEN THERE IS NO UNFAIR TREATMENT IN THE WORKPLACE 14) BENEFITS OF COLLECTIVE BARGAINING: a) IT SAVES MONEY b) IT SAVES TIME c) IT CREATES MORE STRESS FOR EMPLOYEES d) UNION OFFICIALS PROVIDE A CHANNEL COMMUNICATION TO WORKERS e) IT PROVIDES LESS COMMUNICATION BETWEEN EMPLOYERS AND EMPLOYEES f) MORE TIME IS USED TO SOLVE CONFLICT 15) THIS IS A FORM OF INDUSTRIAL ACTION WHERE EMPLOYEES WORK VERY SLOWLY a) WORK-TO-RULE b) OVERTIME BANS c) GO SLOW d) STRIKE ACTION e) LOCKOUT f) GO FAST 16) WHICH ONE OF THESE METHODS CANNOT BE USED TO RESOLVE INDUSTRIAL DISPUTES: a) PUBLIC RELATIONS CAMPAIGNS b) CHANGES TO CONTRACT c) LOCK-OUT d) NEGOTIATIONS e) LOCK-IN f) REDUNDANCY 17) THIS IS NOT A BENEFIT OF A WELL-MOTIVATED WORKER: a) WANT TO HELP MAKE IMPROVEMENTS b) HIGH ABSENTEEISM c) HIGH PRODUCTIVITY d) LOW LABOUR TURNOVER e) HGH LABOUR TURNOVER f) WANT MORE RESPONSIBILITY

AS BUSINESS STUDIES TRAINING AND DEVELOPMENT, MANAGEMENT RELATIONS, MOTIVATION (P249 - 262)

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